The research is optimistic. The World Economic Forum shows that automation will create 60 million net new jobs. These new jobs, as well as existing ones, will benefit from the availability of software robots That can handle repetitive tasks, freeing humans to do more creative work.Five Cultural Best Practices for the Automation First Enterprise
In this article, we explore five cultural best practices that will set your organization up for success.
1. Change the mindset
As excited as RPA champions might be about automation, and as excited as your C-suite leaders might be about its benefits, employees might react with fear.Five Cultural Best Practices for the Automation First Enterprise.
Employees may worry that they will be replaced by robots and, in the long term
Automation is augmentation, not replacement
Shifting to this mindset requires that companies couple their technology deployments with an empathetic, human-centered change-management program.
Empathize with the danger that change can appear to pose. Robots can do things humans can’t do.So your change-management program has to show employees how this disruption will improve their working lives.
As RPA makes your organization more flexible
Max Healthcare, for example, one of the largest hospital networks in North India
2. Engage leadership
The amount of engagement your organization’s leaders have with automation plays a key role in cultivating an automation first mindset.
When automation first emerges, an RPA leader from the business side typically owns automation. They’ll design a proof of concept (POC) and involve different employees as necessary.
The next phase of growth requires the support of the C-suite. During the previous stages, automation is largely trapped within each department. With the C-suite on board and progress toward scaling automation a key metric for their success, they can break down the barriers between departments. Once automation can flow across departments, your organization can begin to transform.
The better leadership understands automation and the benefits it offers, the more they’ll prioritize its acceleration.
Show C-suite executives the POC that seeded RPA in your organization. Explain the benefits it created, and demonstrate how those benefits can scale. A well-produced demo video is often the best way to vividly demonstrate the improvements RPA offers and make the case for how automation can save money, reduce risk, ensure compliance, and further organizational goals.
With an automation first mindset, leaders can encourage the embrace of automation across the organization.
3. Business stakeholders and IT
The Economist Intelligence Unit reports that 46% of CEOs consider it a best practice to include both IT and
Business units have useful insights into their processes and the problems these units are trying to solve. Their on-the-ground perspectives aren’t replaceable. IT provides the infrastructure and governance procedures to make automation solutions viable.
Only together, and with the support of their leadership, will business and IT be able to regularly discover opportunities and build suitable robot deployments.
Once business and IT stakeholders are working together, they can build pipelines, connect silos, and facilitate the design and maintenance of a successful robotic Center of Excellence (CoE). A mature CoE will encourage and enable wider participation in organizational transformation.
Everyone is a leader to some degree, and everyone has a perspective worth sharing. With robots available to everyone, each employee will be armed to solve problems that previously would have been intractable.
You can encourage this sense of ownership in numerous ways, such as allowing employees to name the robots, as Tarsus Distribution did with Betsy the software robot (and eventually Betsy 2, 3, and 4). “Betsy is my bestie,” one Tarsus employee told Tim Proome, distribution supply chain executive at Tarsus.
Every employee can see problems and ask if robots can help. Finding RPA use cases can become an organization-wide effort. Business and IT can work together to prioritize processes with the highest return on investment (ROI) and figure out implementation.
The more automation advocates your organization has, the more you can distribute optimism toward new ways of working.
4. Distribute awareness and encourage excitement
How much untapped potential is your workforce not utilizing? Before automation, this was an idle question—even when companies understood their true potential, they lacked the resources to maximize it.
With RPA scaled, you can finally begin to tap the true potential of your organization
That potential, however, relies on organization-wide awareness and engagement. The more you can promote tangible results, the more excitement you can build.
For many employees, ROI and productivity improvements will be too abstract to garner excitement. Instead, discover and communicate what benefit each team will get with the availability of software robots. The goal is to create awareness and then move employees from knowing about automation to being excited about it.
As awareness leads to excitement, abstract benefits lead to tangible benefits, and improvements to the organization lead to improvements in employees’ daily lives
Eventually, your organization’s relationship with software robots will become a feature that warrants mentioning everywhere it’s appropriate. Internal marketing and communication teams can make videos of employees, business partners, and customers sharing the benefits they noticed as robots took over the tedious aspects of their jobs. This will further soothe any fears and get other employees excited about using robots.
In the automation first era, it will even benefit you to start prioritizing automation in your recruitment. Marketing and employee onboarding staff should prioritize the fact that they’ll be working with robots. One of the surest signs your organization has transformed is that you’re attracting employees excited about automation from their first day of employment.
5. Make learning a continuous goal
The Economist Intelligence Unit found that 88% of CEOs believe automation will accelerate human achievement, but 29.3% cited a lack of relevant talent and skills as a top challenge to scaling automation.
A system of continuous learning is the only way to get up to and maintain the speed necessary to meet the needs of the automation first era.
Your first step to building a system of continuous learning is documenting new knowledge as different people create it.
Automating one process often offers lessons for the next. If you don’t document the steps you took, including the stumbles, then you’ll have to start over every time. Good documentation helps your organization reduce duplicate work and boosts the speed of subsequent RPA deployments.
Your CoE can act as a guide that makes this documentation actionable. The CoE centralizes the best practices your teams learn and
Your sources of knowledge aren’t limited to internal lessons.
If you join the large and rapidly growing RPA Community, you can learn from RPA developers and businesses across the world. The more you can encourage your employees to engage in these communities, the more you can leverage the knowledge of the entire industry
At UiPath, we consider the democratization of robots an essential part of the automation first era. We offer numerous ways for those curious about RPA to find free training sessions, troubleshoot with fellow users, and garner lessons from a variety of different experiences.
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